We pioneered experience gifts in India many years ago and have since been working every day to create, source and deliver super products and experiences you're not going to find anywhere else. Coupled with fast delivery and fine customer care we're confident we will remain your choice for awesome gifts and cool unique stuff for yourself!
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Terms & Conditions
Refunds and Cancellations
Exciting Lives works with a variety of partners in India and abroad to provide the vast range of items and experiences to you. Our policies on refunds, exchange and cancellations are dependent on and restricted by the policies of these partners.
1. PRODUCTS: All products shipped carry their original manufacturer's warranty as applicable. If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 30 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid. We do not exchange or accept returns for gift vouchers, fine jewellery, undergarments, cosmetics & perfumes, sunglasses and watches for hygiene and other reasons. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc. Personalised items are not covered under credits unless there is transit damage or other defects. Read details for Clone Dolls (bobbleheads) in the separate refunds section below.
In case of perishable items like flowers and cake delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.
Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account.
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