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Refund policy
All transactions in our system are reconciled with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. For all transactions which have failed and where we have received payment confirmation from the payment gateway, we will process a refund within 2 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 working days to post a credit to your account.
This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.
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