About 6 billion passengers travel in Indian Railways each year. If anyone of us has traveled they will vouch for the fact that currently the availability of quality food in Indian Trains is something not to be excited about. Travelkhana solves this very problem for the railway passenger. It offers a variety of choices to a Railway passenger so that the passengers can order food as per their liking and at their price point while
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Terms & Conditions
CANCELLATION/>You can cancel your order up to the order cutoff time. You can cancel your order either calling our call center number, or through our website. You will need to quote mobile phone number and order ID to cancel the order. You may be required to login on the website in order to cancel your order, where applicable. We will not be able to cancel any order after order cutoff time, which is usually one hour before STA of train to delivery station.
If the cancellation is made up to 24 hours before cutoff time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount less a 10% cancellation administrative fee within 14 days.
If the cancellation is made between 24 hours and order cutoff time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount less a 25% cancellation administrative fee within 14 days.
In the unlikely event that the Delivery Restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Delivery Restaurant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We will put our best effort in ensuring that the delivery is complete and as per your order, however this may not be possible in all cases.
Travelkhana reserve the rights to cancel any order without assigning any reason in various cases but not limited to the following reasons where train are delayed, customer is not reachable, any orders placed using promotional coupon, misuse of promotional coupon, unauthorized usage of coupon or inaccuracies of coupon pricing, technical glitches and value thresholds, changes in food menu, menu and pricing issue, serving restaurant is closed etc. However, Travelkhana's first priority is customer and Travelkhana will do maximum of three attempts to update customer on phone and Travelkhana will strive to deliver food.
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