If, for any reason, you wish to change or cancel your order you can do so by calling
USA - (001) 415 315 9697
UK - (0044) 20 3286 5896
Australia - (0061) 2 8006 1744
Hong Kong - (00852) 8193 0122
Or email us at: [email protected]
Or Chat with our agent online Click to Chat Now
Such requests for cancellation/amendment are processed subject to the request before cut-off time (the time before which the order is processed/prepared).
6.1 We regret that you may not cancel an order once your order is shipped/dispatched.
6.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.