All jewellery are supplied with 30 day, no quibble, money back guarantee provided that they are returned as sold, ie unworn with all the supporting paperwork. 

Candere will exchange for any other item in our collection, refund your money or send replacement jewellery. This excludes any items that have been designed through our bespoke service, ie designed exclusively for our client by themselves or by Candere.

Loose Solitaire Diamonds and Loose Gemstones are not covered under 30 Day Returns policy. Also in case of deliveries outside India, we do not currently accept any returns or exchanges on the product(s).


All jewellery is supplied with 30 day, no quibble, money back guarantee provided that they are returned as sold, ie unworn with all the supporting paperwork. A full refund will be issued.


We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.


1)  If there is damage to an item upon delivery, call our customer service center immediately at +91 22 6106 6262 or email us at [email protected] for assistance.

2)  Please read the information on your original packing slip.

3)  Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely pack the unused item back.

4)  Once your package is ready, just call our customer service team and we will arrange to pick it up at your doorstep.

5)  Check the return package to the address indicated on the packing slip:


6)  Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.



7)  You can expect a refund within 7 working days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.


Now let's say you received a damaged item, an item you didn't order or the wrong item, we'll a. first apologize profusely and then b. exchange it free of charge, or refund the full cost of the merchandise and shipping charges. Again, not that we don't trust you, but we'll need to inspect the item upon receipt. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. 


All Candere jewellery comes with an IGI©, GIA©,HKD© or EGL© Appraisal Certificate which must be returned with the certificate. If the certificate is not returned, your refund will be reduced by the amount of the replacement cost (usually around Rs. 800, sometimes more). If you don't have the certificate, let us know that when you call so we can quote you the exact price for the replacement.

Candere will not be responsible for loss or damage of return shipments.


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