Goibibo cancel policy

In a few rare cases the booking status may be reflected as 'Manual'. Cancellation of tickets can be done either by logging on the Goibibo account (online) or by calling on the customer care number toll free number (offline). To cancel the tickets online, Users shall have to complete the following procedure:

To cancel the tickets offline, call the customer care numbers 09213025552 / 1-860-2-585858between 9 AM to 9 PM, 7 days a week.

Cancellation of tickets within 24 hours of the flights:

  • i. Log onto Kotak Mobile Application
  • ii. Click on 'Cancel/Reschedule' button at the top
  • iii. Enter your Booking ID / PNR and submit
  • iv. Select "cancel online for express refunds"
  • v. A confirmation of cancellation will be sent via SMS and e-mail to the user.
  • vi. The User can cancel either his/her entire booking or partial booking.
  • vii. Partial cancellation (Cancellation of One Segment) or segment change is not permitted for Discounted Return Fares.
    • The User will have to contact the nearest airline office (of the concerned airline) to get his/her reservation cancelled. Goibibo is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the airline shall lie with the User.

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