1. Do you have a return policy? Can I return my product after it has reached me?

Yes. HomeShop18 has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.

HomeShop18 has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

3. How do I return the product? Whom should I contact in such a scenario?

It's very simple; within 48 hours of receiving a product, you can request a return via email at [email protected] or over phone at our 24x7 customer care number 0120-4455918.

Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.homeshop18.com.

Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.

4. Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

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