Returns, Replacements and Refunds on Nykaa

  1. How do I return an item purchased on Nykaa?
    In the case that you are not satisfied or have changed your mind about particular item(s) in your order, you could either request for a replacement or a refund. This process can be done via a few simple steps:

    Step 1: Contact our Customer Support team via email ([email protected]) or phone (+91 9222 20 1010) within 5 business days of receiving the order.

    Step 2: Provide us with your order ID details and your request to return/replace/refund your order.

    Step 3: You will then be required to ship the products to our warehouse within 10 days of the receipt of the products. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.
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