Terms and Conditions


1. These terms of use (the “Terms of Use”) govern your use of our website www.swiggy.in (the “Website”) and our “Swiggy” application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Services”). Please read these Terms of Use carefully before you download, install or use the Services. If you do not agree to these Terms of Use, you may not install, download or use the Services. By installing, downloading or using the Services, you signify your acceptance to the Terms of Use and Privacy Policy (being hereby incorporated by reference herein) which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same.

2. The Services is operated and owned by BUNDL TECHNOLOGIES PRIVATE LIMITED (hereinafter referred to as “Swiggy”, “we”, “us” or “our”), a company registered in Vijaywada.

3. We reserve the right to change the Terms of Use and Privacy Policy at any time without notice posting changes on the Website and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Website. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the Privacy Policy and note the changes made on the Website. Your continued usage of the Services after any change is posted constitutes your acceptance of the amended Terms of Use and Privacy Policy.


  1. Cancellations and Refunds 


7.1              Cancellation

(a)           As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.

(b)          However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability.  In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.


(c)           We reserve the sole right to cancel your order in the following circumstance:

(i)                 in the event of the designated address following outside the delivery zone offered by us;

(ii)               failure to contact you by phone or email at the time of confirming the order booking;

(iii)             failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

(iv)             unavailability of all the items ordered by you at the time of booking the order; or

(v)               failure due to reasons beyond our control or attributable to the Vendor.