Shipping & Delivery
Zotezo.com aims to enhance customer delight by providing FREE SHIPPING on purchase of INR 499 (Indian Rupees Four Hundred and Ninty Nine Only) or more across India. Shipping charges are applicable for orders below INR 499. If you have several products in your cart and have opted for COD for some products and any other payment method for the others, you will qualify for free shipping only if the COD and non-COD carts are individually worth INR 499 or more.
Refunds and Cancellation
Cancellation
Cancellation of an order depends on the payment method that a customer chose at the time of making a payment. Following are the cancellation methods for orders placed through different payment methods, provided the products have not been shipped already:
Credit/Debit Card, Net Banking, Cheque Deposit, Cash Deposit, Cash on Delivery: If the customer had used any of these options for making payment at the time of purchase, (s)he will need to write to our Customer Support at [email protected] within 24 hours of completing the payment. The mail will need to be followed up with a confirmation call to our Customer Care Number 0810 000 7777 immediately after writing to Customer Support.
Refund
Amount paid by a customer will be refunded as mentioned below:
Cancellation by Customer: When a customer cancels an order, subject to the conditions and procedure mentioned above.
Delivery Issue: If the customer does not receive the ordered item(s) within 12 (twelve) days from the date of placing the order, a refund can be claimed by writing to our Customer Care at [email protected]. We shall call the customer for confirmation, subsequent to which we shall refund through NEFT the amount paid by the customer within 7 (seven) working days. No other form of refund can be entertained. The customer can also opt for a gift coupon of equivalent amount in lieu of the refund. The coupon can be used on our site by the customer within 15 (fifteen) days from the date of issue of the coupon.
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